How to Shop
Shopping at the John Hancock Collection is easy. You can place orders online in a secure environment. We use the most advanced encryption technology available. Click on login and register if you are a new customer and just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.
To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.
You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.
Reminder – Merchandise on this site may qualify as a “gift” under applicable policies and/or regulations. If you have any questions, please contact your business unit compliance department.
When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.
- In Stock: The item you are requesting is currently in stock and available to ship.
- Back Order: The item you are requesting is on re-order, and will be available shortly. Any items you order which exceed the available quantity will remain on order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for the items at that time. If you have any questions regarding back-ordered items, please call 888-279-8836 (Monday – Friday, 8:00 a.m. – 8:00 p.m. EST.) to speak with a customer service representative.
- Discontinued: The item you are requesting is out of stock and no longer available.
The products on this website have been tested to meet US regulatory requirements.
Ordering & Payment Options
Purchases can be made via VISA, MasterCard or AMEX.
We are required by law to collect applicable state tax on all purchases shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NM, NV, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order. Upon Checkout you will have the option to ship via Ground, 1-Day, 2-Day or 3-Day.
Please note: duty tax is levied on international packages and will be billed to the package recipient. To make alternative payment arrangements, please contact customer service at 888-279-8836 after the order is placed. Please have your order number handy and our customer service team will be able to assist you.
|Ship via||Deliver by|
|Ground||End of day on estimated delivery day|
|Express Saver||4:30 on 3rd business day|
|2 Day||10:30 on 2nd business day|
|Standard Overnight||3:00 on next business day|
|Priority Overnight||10:30 on next business day|
Orders placed after 4pm ET will ship the following day.
- Upon Checkout you will have the option to ship via Ground, 1-Day, 2-Day or 3-Day.
- If you have any questions about expedited shipping and processing, please call customer service at 888-279-8836 (Monday – Friday, 8:00 a.m. – 8:00 p.m. EST.).
Our customer service representatives are available to answer your questions.
Hours of Operation: Monday – Friday, 8:00 a.m. – 8:00 p.m. EST.
Toll free phone number: 888-279-8836
Custom Orders: 888-279-8836
We appreciate your business and hope that you will visit the John Hancock Collection again in the near future.
Items can only be exchanged if the item is damaged and/or defective. Items must be returned within 30 days of delivery to be eligible for an exchange. You should expect to receive your exchange within three weeks after shipping your original item(s) to BDA.
Refer to the Returns & Exchanges form (included with your shipment) or call 888-279-8836 for details.